Immediate Assistance

Immediate Assistance

When A Death Occurs

When the death of a loved one occurs, feelings of panic and helplessness
may be overwhelming, but remember that you are not alone.

Immediate Steps

The moment you find out someone dear to you has passed away is met with both emotions and physical reactions. Feelings of being overwhelmed with grief can often make knowing what the next steps are confusing at best. Navigating the legal requirements can be difficult.

Contact us for support and guidance anytime.
(07) 4953 1200

Contacting The Right Person

After someone dies, a doctor will need to be notified to sign a Cause of Death Certificate. Depending on where the person dies and under what circumstances, there may be different steps to completing these forms. If the death is expected, this is usually a straightforward process.

If the person dies at home, contact their regular doctor. If they have died in a nursing home or hospital, the staff will usually arrange this.

Contacting Your Funeral Director

The next step after contacting the doctor is to speak to a funeral director. The funeral director will collect the information needed to process the paperwork for a death certificate and help manage the transport of the deceased.

The Cause of Death Certificate issued by a doctor is different to the Death Certificate, which your funeral director will arrange for you after the funeral. The Death Certificate is the official registration of the death, produced by the state-based Registry of Births, Deaths and Marriages.