When A Death Occurs
When the death of a loved one occurs, feelings of panic and helplessness
may be overwhelming, but remember that you are not alone.
Immediate Steps
Contact us for support and guidance anytime.
(07) 4953 1200
Contacting The Right Person
After someone dies, a doctor will need to be notified to sign a Cause of Death Certificate. Depending on where the person dies and under what circumstances, there may be different steps to completing these forms. If the death is expected, this is usually a straightforward process.
If the person dies at home, contact their regular doctor. If they have died in a nursing home or hospital, the staff will usually arrange this.
Contacting Your Funeral Director
The next step after contacting the doctor is to speak to a funeral director. The funeral director will collect the information needed to process the paperwork for a death certificate and help manage the transport of the deceased.
The Cause of Death Certificate issued by a doctor is different to the Death Certificate, which your funeral director will arrange for you after the funeral. The Death Certificate is the official registration of the death, produced by the state-based Registry of Births, Deaths and Marriages.
Frequently Asked Questions
If you have any further questions or need further assistance, please contact us.
Yes. Immediate assistance is designed to support families right at the start, even before long-term arrangements are confirmed.
Newhaven Funerals NQ can assist family members with advice or coordinate transfers even if the death occurs outside Mackay or in regional North Queensland.
8.Immediate assistance is part of the funeral service process. Costs are included in the funeral arrangements, and the team will discuss this transparently with you.
Yes. The team will explain and organise the required documentation, including coordinating with doctors and registrars where necessary.
No. You can contact Newhaven Funerals immediately — they will assist with the steps including documentation and registration.
Yes. A trained professional will respond and respectfully transfer your loved one into the care of Newhaven Funerals as soon as possible.
Yes. Newhaven Funerals NQ provides round-the-clock immediate assistance so families can access support at any time of day or night.
Having the deceased’s full name, date of birth, location of death, and next of kin details helps the team respond promptly, but they will guide you even if you don’t have everything.
Family members, friends, doctors, hospitals, nursing homes, and emergency services can contact Newhaven Funerals on behalf of the deceased to arrange immediate assistance.
Immediate assistance refers to the urgent support provided by Newhaven Funerals NQ to help families after a death occurs, including caring for the deceased, organising transport, and starting funeral arrangements.