Walking Beside You: Finding Comfort Through a Thoughtful Farewell

When we lose someone we love, the world can suddenly feel quiet and unfamiliar. In those first days, it is natural to feel overwhelmed, unsure of what to do next, unsure how to honour their life in a way that feels right. At Newhaven Funerals NQ, we see our role as more than arranging a service, we walk beside you, gently guiding you through the process so you never feel alone.

A Space for Memories and Connection

Every farewell is different, because every life is different. Some families want a quiet gathering with just a few close friends, others need a larger service that brings the whole community together. In our Mackay chapel, with its light-filled space and tranquil memorial gardens, we create room for both laughter and tears. Families often tell us that the moment the music plays or the photo montage begins, they feel closer to their loved one and ready to share memories.

Gentle Guidance When It Matters Most

We understand that grief can make decision-making difficult. Our experienced funeral directors take care of the practical details, arranging paperwork, coordinating celebrants or clergy, and preparing the chapel, so you can focus on what truly matters, remembering. Whether you choose a burial in one of our carefully maintained gardens or a cremation with ashes placed somewhere meaningful, we ensure the process is handled with care and dignity.

Adding Personal Touches

Little details can turn a service into a celebration of life. You might bring in a favourite book, a surfboard, a garden tool or even a football jersey, anything that tells their story. We can arrange live streaming so relatives in distant parts of Queensland or overseas can take part. Our team can also organise flowers, music and refreshments, creating a seamless experience for family and guests.

Support Beyond the Service

Grief does not end when the last song is played. For many, the days and weeks afterwards are the hardest. That is why we offer memorial options such as plaques and garden tributes, giving families a lasting place to visit. Our staff remain available if you need guidance on next steps, whether it is settling accounts, choosing a resting place for ashes or simply talking about your feelings.

Here for Mackay, Isaac and the Whitsundays

We are proud to serve families across the Mackay region, including Moranbah, Sarina and the Whitsundays. Having a local team means we understand the community and can respond quickly when needed. Our facilities are here for you 24 hours a day, because we know loss does not keep office hours.

When you are ready, visit our Funeral Options page or speak with one of our caring team members. Together we can create a farewell that feels gentle, meaningful and filled with love, a moment that not only says goodbye but begins the journey towards healing.